General Information

Req #
WD00034014
Career area:
Sales
Country/Region:
Malaysia
State:
Selangor
City:
Selangor Darul Ehsan
Date:
Monday, August 1, 2022
Working time:
Full-time
Additional Locations: 
* Selangor Darul Ehsan - Selangor - Malaysia

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are seeking an Inside Sales Representative to join our AP Global Accounts Services team, focused on accelerating growth in our Solutions and Services business. You will join an engaging, energetic, and entrepreneurial team focused on a driving services revenue across our Global Accounts business. As AP Global Accounts Inside Sales Representative, you will be assertive, goal-oriented, articulate, and possess sound communicational and customer-facing skills.

You will be responsible for developing an excellent level of product or service knowledge to address customer / customer sales teams questions and promote offerings. You will support to configure, price, negotiate and quote services sales solutions as well as provide proactive follow up to close the business opportunity.

You will drive the day to day operational services business in partnership with the aligned Vertical Field Global Account Services BDM and the extended Global Accounts Field/Inside Sales team. You will report to the WW SSG Vertical Sales Leaders to Global Accounts.

The ideal candidate is responsible for demonstrating the value and benefits of Lenovo’s services solutions through customer engagement, with a primary focus on selling and/or renewing services.

Responsibilities:

  • Achieve your revenue-based quota by selling Lenovo Solutions and Services
  • Optimize Revenue and CSAT for assigned Global Accounts regional territory and work with colleagues world-wide for seamless execution
  • Provide accurate weekly/ monthly/ quarterly sales forecast through CRM Pipeline Management
  • Mastery of product knowledge and technical understanding of products and services to effectively assess client needs and requirements
  • Manage external competitive pressures and effectively handle objections to retain customers or win new prospect
  • Manage high volume of customer (external / internal) enquiries
  • Ensure high level of professionalism during all interactions
  • Effectively partner and build strong business relationships with both internal and external stakeholders to ensure expectations are met
  • Collaborate with cross-functional teams and management to optimize sales processes, systems and achieve a superior customer experience


Requirements

  • Bachelor’s degree preferred
  • 3-5 years of experience working in a customer service or overlay sales capacity preferred
  • Prior Vertical Industrial working experience prefer but not necessary
  • Prior success in achievement in individual and/or team sales quota/goals
  • Demonstrated ability to effectively communicate with customers and colleagues in a fast-paced environment while developing positive rapport
  • Demonstrated aptitude and success to learn and optimize new technology and data
  • Strong problem-solving skills
  • Excellent knowledge of MS Office programs
  • Good time management
  • Experience working with Microsoft Dynamics strongly preferred
  • Demonstrated ability to manage multiple priorities effectively, with proven success

* Selangor Darul Ehsan - Selangor - Malaysia