General Information

Req #
WD00077654
Career area:
Supply Chain
Country/Region:
China
State:
Guangdong
City:
深圳（Shenzhen）
Date:
Wednesday, January 29, 2025
Working time:
Full-time
Additional Locations: 
* China - Guangdong - Shenzhen

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Responsibilities:
1. Coordinate with the warehouse, logistics, and sales teams to ensure order fulfillment accurately and in a timely manner.
2. Monitor order status and provide updates to customers as needed.
3. Resolve any issues related to order fulfillment, including delays, errors, and returns.
4. Maintain accurate records of customer interactions and transactions.
5. Assist in the development and implementation of process improvements to enhance customer satisfaction.
6. Manage big deals & critical orders and handle customer inquiries and complaints with professionalism.
7. Ensure compliance with company policies and procedures.

Qualifications:
1. Bachelor’s degree or above.
2. Proven experience in customer service, order fulfillment, or a related field.
3. Strong organizational and multitasking skills.
4. Excellent communication and interpersonal skills.
5. Proficiency in using order management systems and office software.
6. Ability to work independently and as part of a team.
7. Strong problem-solving skills and attention to detail.
8. Ability to work in a fast-paced environment and meet deadlines.
9. Good data analysis skill is preferred.
10. Fluent Japanese and good English is required.

Additional Locations: 
* China - Guangdong - Shenzhen
* China
* China - Guangdong
* China - Guangdong - Shenzhen
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