General Information

Req #
WD00070749
Career area:
Project Management
Country/Region:
Malaysia
State:
Wilayah Persekutuan Kuala Lumpur
City:
Kuala Lumpur
Date:
Thursday, August 29, 2024
Working time:
Full-time
Additional Locations: 
* Malaysia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Job overview

We are seeking an experienced and proactive After Point of Sale (APOS) Program Manager to lead and manage our APOS initiatives in Asia Pacific region. This role is crucial in overseeing the development and execution of programs that enhance customer satisfaction, drive post-sales revenue, and optimize the customer experience after the initial sale. The ideal candidate have a deep understanding of post-sales strategy and processes, strong background in program management and the ability to collaborate effectively with cross-functional teams.


Key Responsibilities

  • Experienced and motivated individual to lead After point of sales (APOS)-including warranty renewal and part sales business unit.
  • Develop and implement strategic programs focused on improving APOS activities, including warranty renewal and part sales management in order to drive growth and profitability in the APOS business unit
  • Oversee the implementation of sales programs, ensuring alignment with overall sales strategies and operational excellence.
  • Engage with internal stakeholders, including sales, operations, marketing teams, product teams, supply chain team to ensure alignment and support for APOS sales programs.
  • Work with local sales and marketing team to develop promotional campaigns/incentive programs to support the business
  • Collaborate with services sales leaders to drive sales efforts to achieve or exceed revenue targets for APOS segment
  • Foster a culture of continuous learning and improvement within the sales team, promoting best practices and knowledge sharing.

Education & Experience

  • A Bachelor's or Master's Degree in business or related discipline.
  • Strong experience in Sales & Marketing and Program Management at regional level.
  • Relevant experience (10-13years) in After Point of Sales (APOS) or Out of Warranty(OOW), as strategic business program manager.
  • Ability to collaborate with cross functional team.
  • Excellent communication and interpersonal skills.



Additional Locations: 
* Malaysia
* Malaysia
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