General Information

Req #
Career area:
Wednesday, February 22, 2023
Working time:
Additional Locations
* India

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Key Responsibilities:

The Key measure of success will be the attainment of:
• Delivery KPIs, including service cost management, profit contribution impact, capacity and staff utilization, warranty costs and customer experience.
• Key milestones, on time and within budget, for the build-up and roll out of new Services offerings and organization change.
• New Managed Accts that move to ‘Assumption of Service’ gate on time and on cost
• Transformational Leadership.
• Collaboration with other regions and geos where managed services/DaaS delivery may span across international borders
• Management, good communication and good governance of Service Suppliers/vendors to Lenovo Services.
• Employee Satisfaction and Employee Engagement
• Ensure that customized offerings in support of Managed Service/DaaS solutions are fit for purpose, in governance and deliverable before being offered to customers and or account teams/Sales makers.
• Deeply understands in-house and services partner capabilities

Key Competencies Needed:

Communication skills – ability to recognize challenges, and communicate quickly and effectively
Great relationship building skills.
Excellent organizational skills must be a self-starter who has experience in  managing multiple initiatives simultaneously, passion for start-up like environment.
Ability to build effective virtual teams and drive results via others in a complex cross-functional organization
Superior knowledge of PC technology, keen focus on market trends and customer needs with exceptional analytical skills & financial acumen.
Commitment and ownership of role.
Critical thinker (solve for the right problem)

Additional Locations
* India
* India