Lenovo

Key Responsibilities:

The Key measure of success will be the attainment of:
• Delivery KPIs, including service cost management, profit contribution impact, capacity and staff utilization, warranty costs and customer experience.
• Key milestones, on time and within budget, for the build-up and roll out of new Services offerings and organization change.
• New Managed Accts that move to ‘Assumption of Service’ gate on time and on cost
• Transformational Leadership.
• Collaboration with other regions and geos where managed services/DaaS delivery may span across international borders
• Management, good communication and good governance of Service Suppliers/vendors to Lenovo Services.
• Employee Satisfaction and Employee Engagement
• Ensure that customized offerings in support of Managed Service/DaaS solutions are fit for purpose, in governance and deliverable before being offered to customers and or account teams/Sales makers.
• Deeply understands in-house and services partner capabilities

Key Competencies Needed:

Communication skills – ability to recognize challenges, and communicate quickly and effectively
Great relationship building skills.
Excellent organizational skills must be a self-starter who has experience in  managing multiple initiatives simultaneously, passion for start-up like environment.
Ability to build effective virtual teams and drive results via others in a complex cross-functional organization
Superior knowledge of PC technology, keen focus on market trends and customer needs with exceptional analytical skills & financial acumen.
Commitment and ownership of role.
Critical thinker (solve for the right problem)