General Information

Req #
WD00005420
Career area:
Hardware Engineering
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Thursday, September 23, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

About Lenovo  Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!    Who You’ll Work With  At Lenovo, we manufacture one of the world’s widest portfolios of connected products, including PCs (ThinkPad, Yoga, Lenovo Legion), tablets, smartphones and workstations as well as augmented and virtual reality (Mirage, ThinkReality) and smart home/office solutions, software and services. Lenovo’s data center solutions (ThinkSystem, ThinkAgile) are creating the capacity and computing power for the connections that are changing business and society.      About Our Team  Our team is looking for a Product Engineer to join our Cloud Service Provider (CSP) Quality PE team.  This person will assist in driving end to end quality support to our Cloud Service clients. This team is responsible for ensuring customer field issues are properly addressed and mitigation processes are in place.        What You'll Do  Own the technical client relationship  Be first POC for post ship field related issues  Work with ASPs re-education, scripts, and process documents (where applicable)  Co-work with multiple departments to resolve field issues (services, supply chain, dev)  Issue recreation in lab, leading to bug creation and / or cowork with Development  Create documentation and education for end clients when needed  Establish individual goals, strategies, and procedures  Support existing PE in their current client facing rolls  Be quality teams eyes and ears on the ground for MFG issues.  Position Requirements  Bachelor’s degree in IT related field  Ability to manage projects independent as well as within a team  Proven ability to successfully manage multiple tasks at one time  Ability to adapt and overcome day to day obstacles while meeting deadlines  Fluent in English, other languages a plus  5+ years of experience in client facing support roll  1+ years in development and or MFG engineering  Familiarity with large scale Manufacturing environment  Willingness to "dig in" and get the job done  Prepare executive level briefings for critical issues  10 to 15% travel in NA                Why Lenovo?    Lenovo is a US$50 billion Fortune Global 500 company, with 57,000 employees and operating in 180 markets around the world.  We are #1 PC company on the planet, BCG's 50 most innovative companies, and one of Interbrand’s 100 BEST global brands.  Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society.  By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world.      Learn more about why it’s great to work at Lenovo - https://www.lenovobenefits.com/why-join-lenovo  We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. 
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.