General Information

Req #
WD00069347
Career area:
Information Technology
Country/Region:
Hong Kong
City:
Hong Kong
Date:
Wednesday, September 25, 2024
Working time:
Full-time
Additional Locations: 
* Hong Kong

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

Description and Requirements

The Job

  1. Monitor the network infrastructure and identify and troubleshoot network issues.
  2. Implement solutions to resolve/mitigate network issues.
  3. Provide 1st tier technical support for network-related issues.
  4. Collaborate with 2nd tier technical support for issue escalation.
  5. Engage and develop positive relationships with customers and partners.
  6. Document updates on network configurations, inventory, changes, and procedures.
  7. Respond to network-related emergencies.
  8. Willingness to work in shift duty (12 hours) to support 24/7 operations.


The Person

  • Higher diploma in Computer Science, Information Technology, or a related field.
  • CCNP/HCIP or equivalent is a must
  • Minimum of 2 years of experience as a network engineer or equivalent.
  • Holder of a valid Hong Kong driving license (Class 2) is an advantage
  • Strong knowledge of network protocols, routing, and switching.
  • Hands-on experience with network monitoring and diagnostic tools.
  • Familiarity with network hardware, such as routers, switches, and firewalls.
  • Excellent problem-solving and analytical skills.
  • Good communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Immediately available is an advantage

Additional Locations: 
* Hong Kong
* Hong Kong
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