General Information

Req #
WD00062365
Career area:
Project Management
Country/Region:
China
State:
Shanghai
City:
上海(Shanghai)
Date:
Tuesday, March 19, 2024
Working time:
Full-time
Additional Locations
* China - Shanghai - 上海(Shanghai)

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub

Description and Requirements


Position Description:

1. The Job is focus on problem analysis of customer feedbacks, including worldwide field problem, Customer satisfaction issue and voice of customer.

2. Co-work with Development team to do design improvement /Manufacture Team to prevent similar problem in future products.

3. Co-work with Quality team on field support, manufacture support, service support

4. Tracking field issues cross different function team and drive issue fix

5. CO-work with internal team for process/ test case optimization.

6. Strengthen the customer satisfaction on product and quality of Lenovo NB by metrology and statistical methods through Lenovo big data tools to diagnose and correct improper user experience complaints or quality issues/weakness.

7. Drive continuous customer delight and quality excellence


Position Requirements:

1. Bachelor degree of engineering

2. Experience for EE/ME development, SW/HW validation test or design validation test

3. 15+ years’ experience in notebook/Phone validation area, familiar with product develop process and issue tracking work flow, good understanding of validation methodology.

4. Project management background (PM, TPM, SWPM…)

5. Familiar with EE or ME, OS/Driver/FW and HW components.

6. Good quality and User experience sense, good communication skills.

7. Proficiency in written and spoken English.

Additional Locations
* China - Shanghai - 上海(Shanghai)
* China
* China - Shanghai
* China - Shanghai - 上海(Shanghai)