General Information

Req #
WD00064311
Career area:
Marketing
Country/Region:
Brazil
State:
São Paulo
City:
SAO PAULO - SP
Date:
Monday, June 10, 2024
Working time:
Full-time
Additional Locations
* Brazil - São Paulo - SAO PAULO - SP

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub

Description and Requirements

Job Description:

The Motorola’s Marketing Customer Relationship Manager (CRM) provides direction, leadership, comprehensive applicable data, guidance and assistance to promote interactions and experiences with customers during its journey with Motorola. 

This person will execute marketing strategies that increase the value of our customer base over time (CLTV), using marketing technologies and a big data stack.

This role has been chartered to build functionality (email marketing and push notification) that will help Motorola's digital presence in scaling up our audience, nurturing deep relationships with our base, increase brand equity and test new tactics to retain our customers.


Position based in São Paulo Office - SP.

Responsibilities:

- Create customers segmentations using SQL language and edit HTMLs on Salesforce Marketing Cloud. Execute A/B tests and have business improvements conclusions;

- Create push campaigns on Engage (internal Motorola’s system) and analyze the results;

- Create, develop, execute and maintain a comprehensive strategy to collect, segment, analyze and integrate customer´s expectations, preferences and aversions into marketing functions across all products;
- Must have good interpersonal skills to manage contacts with different professionals. Have contact with key stakeholders (IT, Brand, E-commerce, Regional Marketing, B2B, Insurance and HelloYou App teams) in furthering our marketing objectives;
- Make decisions based on data analysis. Have capabilities to maintain the integrity of the CRM system, including updates, refinements and overall database;

Requirements:

- Bachelor Degree: must have analytical skill;
- Experience in Marketing oriented roles (data-driven campaign management, loyalty marketing, customer journeys, BTL marketing via email, SMS, direct mail, online/social channels and Google Analytics);

- SQL and HTML programming language;
- Understanding of the development and deployment of CRM activities. (Salesforce Marketing Cloud certificate preferred)
- Be dynamic, with excellent interpersonal communication and agility;
- Have an analytical mind and know how to work with data in favor of the objectives;
- Be extremely organized, be proactive and be able to work independently.

- Knowledge of the office package (word / excel / ppt)

Differentials:
- Experience in Data Science projects (big data, machine learning, data engineering);
- Smartphone features knowledge;
- Experience in agencies working and opening briefings;


Languages:
- Advanced English will be considered as an advantage

Additional Locations
* Brazil - São Paulo - SAO PAULO - SP
* Brazil
* Brazil - São Paulo
* Brazil - São Paulo - SAO PAULO - SP