Lenovo

Brief Summary:

We are looking for a Junior Customer Support Analyst to join our team and contribute to key operational processes that enhance customer satisfaction, reduce legal costs, and ensure business continuity. This role plays a crucial part in managing exchanges, refunds, compliance processes, and financial reports while supporting strategic projects like Lenovo Fan Project and Lenovo DeNovo. The ideal candidate has strong communication skills, analytical thinking, and proficiency in Excel, with intermediate English to participate in improvement meetings. If you’re detail-oriented and eager to work in a dynamic environment, we’d love to hear from you!

Responsibilities:

• Return of amounts paid in case of legal determination or impossibility of repair;

• Billing Report;

• Warranty Report;

• Root Cause Report (refund and exchange);

• Base Monitoring;

• Monthly Results Meetings of the Atento Agreement;

• Compliance with OBF (Obligation to Make – Swap) and OBP (Obligation to Pay – Reimbursement);

• Research Monitoring – Send/Return;

• Lenovo Fan Project;

• Replacement of products in case of determination or impossibility of repair, and others;

• Following two processes for automation,

• Follow-up of OBF pickup and OBP agreements.

Requirements:

• Bachelors Degree

• Intermediate/fluent in English;

•Advanced Office Package: Excel (PivotTable, Charts, Reports) and Power Point (Presentations),

• Articulated, Communicative Profile.

We are equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.