Lenovo

About the Role

You will report into the Service Operation manager. This role requires a high attention to detail and understanding of billing and collection of payment models and processes. You will be reviewing and reconciling invoices to ensure rates. Secondary activity is to manage the logistic processes. This role presents a unique opportunity to identify process improvements.

*Job Duties**

• Reviewing and verifying the accuracy of billing and supporting documentation as required.
• Audit invoices to ensure accuracy and completeness of paperwork / rate agreements
• Researching and responding to inquiries regarding billing issues and problems.
• Generating, editing, and sending invoices
• Updating and maintaining billing/collection reports.
• Provide weekly feedback to management via progress reports
• Follow-up on outstanding invoices and collect all payments
• Monitor customer account details for non-payment, delayed payments and other irregularities and update payments.
• Management of Logistic accounts.
• Collaborate closely with operations team to make sure TAT
• Mediate with carriers to resolve any logistical issues.

Basic Requirements:

• Bachelor degree or above
• Experience with collection of payments and billing customers
• Minimum of at least one (1) year of billing experience
• Knowing logistics operations (domestic and international)
• Strong interpersonal and communication skills, including conflict resolution
• Fluency in both Spanish and English is considered an asset
• Ability to work cross functionally in an international environment
• Good negotiation skills