Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

The Job

• To provide pro-active monitoring on server, service and network status
• To provide L1 support to different application/ platform/ customer according to specified procedure
• To conduct scheduled task for daily operation
• To escalate case to 2nd line support and duty supervisor timely
• To perform change/ health check as specified operation procedure

The Person

• Higher Diploma/ Diploma in any discipline related to Information Technology/ Computer or equivalent and at least 1-year experience in service center operation and familiar in IT governance
• Good practical experiences in using MS Offices such as Word, Excel and Powerpoint.
• Knowledge and experience in switches, routers, wireless equipment will be an advantage
• Good command of written and spoken in Chinese and English
• Shift duty is required