General Information

Req #
WD00042884
Career area:
Supply Chain
Country/Region:
Mexico
State:
Nuevo León
City:
Monterrey
Date:
Tuesday, October 25, 2022
Working time:
Full-time
Additional Locations: 
* Monterrey - Nuevo León - Mexico

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

About Lenovo

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation - to create better experiences and opportunities for millions of customers around the world. Join us in defining our world of tomorrow and creating smarter technology for all!

Lenovo's Infrastructure Solutions Group (ISG) provides end-to-end IT solutions and services for organizations at any scale. We empower our customers to dramatically accelerate their organizations, improve their industries, and solve humanity’s greatest challenges. A trusted partner every step of the way, we provide reliable infrastructure and support with Smarter Infrastructure Solutions, Cloud Computing, Analytics, and AI, As-A-Service, Edge Computing, and more.

About Our Team

ISG LA Order Management team is focused on providing excellent customer service, while we maintained good communication with other teams, we also have developed over the years a friendly environment while we also focus and support each other to find new ways to improve our processes and help to our growth inside or outside the company.

You will be joining a team that is used to continuously help each other and learn of all the processes we handle. A team that is constantly learning new things and that cares about our work/life balance.

What You’ll Do

We are looking for self-driven and self-motivated individuals who thrive in a truly global company and culture. Come put your career on the fast track with the fastest-growing Technology company in the world!! Lenovo is seeking a Customer Support Representative whose responsibilities include working with internal and external customers and Key Distributors related to ISG (Infrastructure Solutions Group) business. The position requires a positive attitude, teamwork, and the ability to work with key cross-functional teams located in different countries from Latin America.

Responsibilities:

The Customer Support Analyst is responsible for supporting Lenovo's internal and external customers (Large Enterprise Direct, Mid-Market, and Business Partners) from Latin America in a variety of order management roles, including - Order Entry, Scheduling, Field Support, ESD, Returns, CMR, Billing, and Incentives. This team has daily interactions with Sales Teams, Sales Operations, Finance, Pricing, AR, and other CF/Supply chain areas.


Position Requirements:

Basic Qualifications:

- Proficient English language with solid verbal and written communication skills

- Excellent organizational skills

- Proficiency using Excel, Word and Outlook

- Team Player with a positive "can do" attitude

- Must be self-driven and able to work independently while focused on delivering results

- Must have the ability to work in a fast-paced environment and multi-task quickly and efficiently

- Bachelor’s degree preferred


Preferred Qualifications:

- SAP Knowledge is a PLUS

- VBA Visual Basics Knowledge is PLUS

- Prior experience in a Global Company is a plus


Why Lenovo?

Lenovo is a US$60 billion Fortune Global 500 company, with 60,000+ employees and operating in 180 markets around the world. We are #1 PC company on the planet, BCG's 50 most innovative companies, and one of Interbrand’s 100 BEST global brands. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy and sustainable digital society. By designing, engineering and building the world’s most complete portfolio of smart devices and infrastructure, we are also leading an Intelligent Transformation – to create better experiences and opportunities for millions of customers around the world.

Learn more about why it’s great to work at Lenovo - https://www.lenovobenefits.com/why-join-lenovo 

* Monterrey - Nuevo León - Mexico