General Information

Req #
Career area:
Supply Chain
Nuevo León
Friday, June 21, 2024
Working time:
Additional Locations
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

About Lenovo

Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that create a more inclusive, trustworthy, and sustainable digital society. By designing, engineering, and building the world’s most complete portfolio of smart devices and infrastructure, we also lead an Intelligent Transformation - to create better experiences and opportunities for millions of customers worldwide. Join us in defining our world of tomorrow and creating smarter technology for all!

Lenovo's Infrastructure Solutions Group (ISG) provides end-to-end IT solutions and services for organizations at any scale. We empower our customers to dramatically accelerate their organizations, improve their industries, and solve humanity’s greatest challenges. A trusted partner every step of the way, we provide reliable infrastructure and support with Smarter Infrastructure Solutions, Cloud Computing, Analytics, AI, As-A-Service, Edge Computing, and more.

About Our Team

The ISG LA Order Management team is focused on providing excellent customer service. We maintain good communication with other teams and have developed a friendly environment over the years. We also focus on and support each other to find new ways to improve our processes and help our growth inside or outside the company.

You will be joining a team that is used to continuously help each other and learn of all the processes we handle. A team constantly learning new things and cares about our work/life balance.


What You’ll Do

We are looking for self-driven and self-motivated individuals who thrive in a truly global company and culture. Come put your career on the fast track with the fastest-growing Technology company in the world!! Lenovo is seeking a Customer Support Representative whose responsibilities include working with internal and external customers and Key Distributors related to ISG (Infrastructure Solutions Group) business. The position requires a positive attitude, teamwork, and the ability to work with key cross-functional teams located in different countries from Latin America.


The Customer Support Analyst is responsible for supporting Lenovo's internal and external customers (Large Enterprise Direct, Mid-Market, and Business Partners) from Latin America in a variety of order management roles, including - Order Entry, Scheduling, Field Support, ESD, Returns, Billing, and Incentives. This team has daily interactions with Sales Teams, Sales Operations, Finance, Pricing, AR, and other CF/Supply chain areas.

Position Requirements:

Basic Qualifications:

Basic, intermediate level of English.

- Excellent organizational skills

- Proficiency using Excel, Word and Outlook

- Team Player with a positive "can do" attitude

- Must be self-driven and able to work independently while focused on delivering results

- Must have the ability to work in a fast-paced environment and multi-task quickly and efficiently

- Bachelor’s degree preferred


Preferred Qualifications:

- SAP Knowledge is a PLUS

- VBA Visual Basics Knowledge is PLUS

- Prior experience in a Global Company is a plus


Additional Locations
* Mexico - Nuevo León - Monterrey
* Mexico - Nuevo León - Monterrey
* Mexico
* Mexico - Nuevo León
* Mexico - Nuevo León - Monterrey , * Mexico - Nuevo León - Monterrey