Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #171 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit https://www.lenovo.com, and read about the latest news via our StoryHub. 

Business Area Description:

Lenovo Services is a department of Lenovo, a world leading technology company with products ranging from PC’s, Tablets, to x86 Servers.  Offices in Europe, Americas and Asia Pacific region.  Web-site address: https://www.lenovo.com/gb/en

Key Objectives of Position:

• This newly created Service Delivery role is primarily a technical role that will provide services within the Lenovo Configuration Services Facility (CFS).

Day-To-Day Tasks:

• Deploy asset tags and associated labels, collection of related data and reporting.
• System Integration & Configuration such as HDD Partitioning, Image Load, Standard software configuration, Standard BIOS settings for Lenovo equipment.
• Track (scan in/out) each system (or peripheral) as it passes through the various stages / warehouse locations of the configuration services facility.
• Provide accurate reports on all activities performed at this centre on a daily, weekly and/ or monthly basis.
• Develop, analyse and maintain tools that support, and automate build and test processes.
• Work with the project management team to establish, document and maintain the build process for each project.
• Plan and scale resources within the facility to cope with a staggered or spiked work demand.
• Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies
• In order to cope with ongoing demand, provide advice around capability, scale of facility and other process improvements as deemed fit.
• Maintain a clean and tidy work environment within the Lenovo configuration services facility.
• You will work within a team that has a strong focus on collaborating and sharing knowledge among your peers to facilitate timely and superior delivery of requirements
• Provide training and guidance on build processes as required to other staff as deemed fit or necessary.
• Has the ability to work in a high pressure environment to tight time frames
• Can manage and prioritise large volumes of freight/orders

Key Competencies Needed:    

• 5-8 years' proven IT experience as a Configuration Engineer in a medium to large corporate environment

• Able to lead a team of people to deliver projects on time

• Able to problem solve and think laterally

• Proven ability to learn new and complex technology

• Able to prioritize in a fast paced, dynamic work environment

• Ability to commit and hold to delivery dates, but also work with agility and speed to respond to short-notice requests

• Effectively transfer thoughts and expresses ideas verbally in individual or group situations

• Relevant industry experience managing, designing, and implementing enterprise scale server and desktop environments

• Working Knowledge on Windows Operating Systems and MicroSoft Products

• Proven ability to troubleshoot Client solutions

• Automation and scripting skills.

• Exposure to regulated environments would be highly regarded

• Ideally technical knowledge in some of the following:

• SOE / MOE image creation and deployment
• SCCM 2012 or 2016
• Windows 10/11
• MDT
• Intune and Azure or other UEM/MDM
• VMware or Hyper-V
• Microsoft White glove, Google Zero Touch, Apple DEP
• Workspace One
• Linux, OSx, iOS, Android
• Powershell

Critical Skills  

Level of Skill 1-5, (5) being the highest

• Technical Knowledge on Client (Desktop, Notebook & Tablets) – 5
• Structured Troubleshooting Techniques - 3
• Strong Services Industry and ‘ITIL’ acumen - 3
• Good ability to communicate ideas, sound knowledge of MS Products - 4
• Strong understanding of the warranty model – 3
• Financial acumen – 3
• Fluent in English, additional language proficiencies welcomed.

Candidate Pre-Requisites

• Five (5+) years of experience in a similar role.
• Experience within IT Services and Working with Field Service Providers