Lenovo

​Responsibilities:

• Providing Customer Service Support This CSR role’s primary function will be communicating directly with the customer supporting the Refresh devices at Lenovo Configuration Services Facility (CFS).   
• As deemed appropriate other CFS related task related to end customers.

• Communicate directly with the customer end users ensuring their devices are refreshed, timely and accurately.
• Responding the customer promptly to customers inquiries / questions.
• Maintain a positive, empathetic and professional attitude towards customer at all times.
• Ensure customer satisfaction and provide professional customer support.
• Working knowledge of computer refresh process of devices and basic troubleshooting of PC devices
• Track devices as it passes through the various stages / warehouse locations of the configuration services facility.
• Provide accurate reports on all activities performed at this center on a daily, weekly and/ or monthly basis.
• Actively assess/contribute to the continuous improvement of work, standards, processes and methodologies
• Maintain a clean and tidy work environment within the Lenovo configuration services facility.
• Has the ability to work in a high-pressure environment to tight time to meet customer required service levels.
• Can manage and priorities large volumes of freight/orders

Basic Qualifications:

·       Associate Degree or Technical Certification

• 1+ years of demonstrated and relevant work experience

• Technical Knowledge on Client (Notebook & Tablets)

Preferred Qualifications:

• Communicate effectively, professionally in a fast-paced environment
• Strong Services Industry and ‘ITIL’ acumen
• Good ability to communicate ideas, sound knowledge of MS Products
• Strong understanding of the warranty model
• Fluent in English. Additional language skills welcomed.