Lenovo

Key Responsibility

Business Strategy & driving transformation

• Create and communicate a compelling vison for Vietnam aligned to the overall global strategy.
• Develop and manage a region-wide growth plan – including top line, bottom line and market share.
• Work closely with internal stakeholders (finance, operations, services delivery) to manage and measure results, identify trends and take any corrective action.
• Ensure the most effective and efficient organizational set-up to deliver business targets and other Key Performance Indicators. (e.g., Customer Satisfaction, Employee engagement).
• Build strong relationships with the key players in Vietnam and rapidly grow business with them
• Build relations with Strategic Partners and Alliances like Qualcomm /Mediatek Vietnam to develop new business opportunities in the market.
• Drive the strategy for offline including large partners
• Suggest investments & partnerships to strengthen Motorola presence & business in the region
• Drive transformation and strategic initiatives aligned with Lenovo’s overall strategy of services & solutions growth
• Understand the overall industry & market trends and align strategy to drive business growth & shareholder value.

Sales Leadership

• Drive the overall sales across the Mobile portfolio including development and implementation of a Sales strategy and structure to meet Revenue, Margin and Market Share growth in the market.
• Enable sales transformation and create Non Phone revenue opportunities in Vietnam
• Communicate with, align and manage matrix stakeholders to garner support required for sustainable business  results.
• Lead the strategy for balanced business results across E commerce and retailers
• Own resolution of customer escalations.
• Represent Lenovo/Motorola in customer and partner meetings, conferences, and events.

Business Operations

• Direct the preparation, communication, and execution of operating objectives, plans and programs
• Lead region reviews with business leaders and stakeholders and drive a strong operational cadence.
• Drive alignment and implementation of Motorola’s company-wide initiatives.
• Manage operating expenses to deliver sustained profitability
• Accurately forecast budget achievements and develop timely mitigation plans as required.

Talent Leadership

• Lead the talent strategy for Vietnam to build and develop a strong & committed team through succession planning and talent acquisition.
• Set clear performance management expectations to measure and act upon.
• Reinforce Lenovo's culture and employee experience and drive employee engagement initiatives.
• Coach, develop and challenge team leaders and team members to exceed expectations, maintain high engagement and realize their full potential.
• Provide 2-way regular communication channel for employees through forums all Hands, business updates, round tables, skip level meetings.

Drive Innovation through Collaboration and market sensing

• Foster engagement and collaboration with other functional areas e.g., Product, Marketing, Technology, Customer Success to drive new thinking and opportunities.
• Work closely with the marketing function to evaluate market trends and dynamics, competitor activities and customer requirements to keep Lenovo as a market leader.
• Identify opportunities and challenges for the Vietnam market and collaborate with relevant global functions to address product needs – this is key

Fiduciary

• Fiduciary responsibilities such that business is transacted in accordance with Lenovo’s revenue recognition policy, code of ethics and integrity and the highest standard of business conduct.

Customer Advocacy

• Lead with a strong customer orientation and focus; Be an advocate for the customers in both internal and external conversations.
• Fostering company loyalty through leadership of a strong customer experience team.
• Represent Lenovo to the extent appropriate in Government Relations, industry associations, chambers, media etc.