General Information

Req #
Career area:
United States of America
North Carolina
Monday, August 1, 2022
Working time:
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo is the fastest growing technology company on the planet, with growth outpacing our competition quarter after quarter and we’re growing! Lenovo’s fundamental belief is that life rewards those who Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way. We are looking for the person who challenges the ordinary and seeks to innovate in learning, while also balancing execution. 

Job Responsibilities: 

- Assigned ownership for coordinating resources necessary to address critical situations

- Reviews problem and defines actions need to address customer issue

- Defines what data is required to support customer solutions

- Analyzes inventory and failure data to determine issue and customer exposure

- Engages appropriate internal resources needed to resolve customer issue

- Engages and presents issues to Executive management, as needed

-Must have strong organizational/soft skills with the ability to multi-task

-Ability to deliver negative outcomes to customers

-Ability to negotiate with customers and de-escalate negative situations

-Ability to handle high volume

- Tracks solution to conclusion

Basic Requirements:

- 1-3 Years’ experience working with customer issue resolution

-1-3 Years' experience working with MSD/Teams/Excel/Sharepoint

Preferred Requirements: 

- Personal Computer technical knowledge a plus.

- Must be very organized, customer focused, and have a passion for customer satisfaction.

-  Excellent interpersonal and communication skills. Will work with internal and external groups

- Knowledge of Personal Computer industry

-Project management skills a plus

 -Engineering background a plus

- Sales skills a plus

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America