General Information

Req #
WD00036316
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, July 19, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Customer Care Case Manager (CM) is responsible for end-to-end management of customer related issues. In this role, the CM interfaces with external customers, as well as internally, to negotiate and resolve claims in timely manner to ensure ongoing customer satisfaction. CM needs to demonstrate an understanding of clients’ needs when it comes to cases that were escalated & thus he/she will need to address these with the utmost urgency and professionalism.

This vital role will involve direct contact with the customer, as well as cross-functional business partners of Lenovo International. Its main objective is customer delight & achievement of targets set within the KPI program.