General Information

Req #
Career area:
Supply Chain
United States of America
North Carolina
Monday, September 13, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Customer Collaboration Managers(CCM) work as part of a virtual team across multiple functions to drive order load from distributors to support Lenovo’s quarterly business targets. The aim of a CCM is to be a trusted advisor to the Lenovo product and purchasing team at each distributor. Collab is limited to a sub-set of Topseller systems, visuals, and accessories which are chosen to be ‘Focus’ models by the Commercial Business Management (BM) and Product Management (PM) teams. 

The CCM provides weekly recommendations to distributors on all Focus parts to maintain specific Weeks of Inventory (WoI) targets. These recommendations are communicated through weekly collab spreadsheets and reviewed in weekly collab conference calls. A critical component of the CCM role is managing product transitions within the channel, facilitating the sell-through of existing liability product and timing the order ramp on new products. The CCMs also advise BMs based on observations as well as distributor feedback on the Focus portfolio including suggested changes and aging or problematic inventory. CCMs are regularly the distributor buyer’s first person of contact for many questions concerning products, rebates, product availability and lead times, and even order status. 

In addition to the core roles described above, CCMs support and advise the Lenovo Account Executives (AE), Lenovo Sales Representatives, Supply and Demand Planners, and many others with information related to inventory, order load estimates, available-to-sell inquiries and other requests. Each CCM typically also take responsibility for tasks within the team such as ad hoc reporting and management of FGI.

Skills and Competencies

A successful CCM needs to have or develop and maintain proficient knowledge and skills in the following areas:

  • Communication and Relational skills capable of leading complex and sometimes sensitive discussions with some of Lenovo’s largest partners (customers).  CCMs must be capable of maintaining a long term, trusted relationship with the distributor teams responsible for purchasing Lenovo products.  CCMs must be able to recognize potential confusion and resolve clearly and effectively to restore and maintain confidence.  They also must be able to effectively justify and gain partner participation in large product buys that are outside of the normal course of business.
  • Inventory calculations and principles (WoI, run rates, reservations, available-to-sell, etc)
  • Use of Excel, including extensive use of functions (e.g. vlookup), formulas, and pivot tables.
  • Qlik/Sense to be able to manipulate and export reports.
  • Working Knowledge of Lenovo Supply Chain order management and Global Logistics including proficiency using GSC’s SCI system to pull order reports and inventory data and an understanding of MoT and current factors affecting transit times.
  • Keep up a knowledge of current and future Lenovo commercial product portfolio (families, generations, CPU families, other components and features.
  • Familiarity with segment BMS and awareness of quarterly targets and objectives.
  • Data analysis including determining distributor share by brand/family, creating supply allocations, etc.

Collab Preparation and Other Tasks

  • Gather and format collab sheet input files for vlookup into collab files. (weekly)
    • Inventory files from each distributor.  Most of these require steps to re-arrange, format, and save into a format that can be used to vlookup.
    • Download Weekly Inventory Dashboard data from Qlik, create Pivot for inventory >60d old by Distributor.
    • Pull EUS data and create 8wk EUS history report
    • Rebate file from BM
    • Weekly Price List
  • Manually update collab file from Transition file provided by BM team.  This is usually a monthly process but can be more frequent based on portfolio stability and timing of transitions.  Time can vary from 15 min per file to several hours per file depending on the quantity and type of changes that need to be made.
  • Create collab summary files (weekly)
  • Creating allocation files for ATS asks (by market share, PN, distributor)
  • Create weekly tracking file report
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