General Information

Req #
WD00009366
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Tuesday, September 7, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

We are Lenovo! 

Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective field. We’re a leader in genuine innovation, dreaming up - and building - the technology and services that enable and inspire progress around the world.

We are dedicated to fostering an environment that encourages entrepreneurism and ownership a workplace where your talents can be challenged, and your efforts recognized and rewarded. We’re the progressive thinkers, creative doers and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you’re a part of, joining us you can create real impact.

Come & join our international team.

These are your detailed responsibilities:

  • Overall responsibility for the management and relationship of a CEC vendor which may be located in several locations across EMEA. 
  • Analysis of financial, customer experience and operational data to identify opportunities for improvement.
  • Through the analysis of data and monitoring closely the vendor KPI’s develop in collaboration with the vendor action plans to ensure a balanced scorecard of KPI’s.
  • Ensure adherence to processes and remain audit compliant within the CEC
  • Establish a management system with the vendor and engage in monthly/quarterly business reviews.
  • Support the timely implementation of strategic initiatives and projects.
  • Work closely with key stakeholders such as regional service delivery managers, technical trainers, customer care and the spare parts organization.
  • Ensure continuous improvement and standardization of processes.  Understanding the customer journey and ensuring customers have a great experience.
  • Close cooperation with wider Services teams in order to drive implementation and continuous improvement of tools and systems.
Organization
You will be reporting to Call Center Director.

Position Requirements:

  • 3-5 Years’ experience within a contact center environment, with a strong understanding of standard practices and systems.
  • Exceptional communication and presentation skills. 
  • Competence in written and spoken English is essential. Fluency in French, German or Italian is an advantage.
  • Awareness & ability of communicating in a multi-cultural environment
  • Strong analytical skills (root causing, data analysis and Lean Six Sigma)
  • Ability to deal with ambiguous situations and attention to detail
  • Proficient in the use of Corporate Desktop Software Applications, Outlook, PowerPoint, Word, Excel. 
  • Effective time management and self-learning
  • Project management / IT transformation experience

Base gross monthly salary from minimum 2250 EUR and above, depending on experience + variable part 12% of your annual earnings

What Lenovo can offer you:

  • 3 sick days per year
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft / hard skills trainings and individual mentoring
  • Employer contribution to the Third Pillar Pension System

We are looking forward to discussing this position with you soon!


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.