General Information

Req #
Career area:
Monday, October 4, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Customer service and Product delivery experience analytics will work closely with Lenovo's order to delivery teams and the global supply chain to identify the most critical aspects of the customer experience by leveraging the Voice of the Customer program of solicited and unsolicited feedback. 

This role will promote our customer understanding of who our customers are and what they want from their interactions within the product delivery experience. 

The perfect candidate will work as an embedded Customer Experience expert side-by-side with our delivery teams to prioritize opportunities and drive actionable insights into valued improvements for Lenovo's customers.

Customer service Analyst will conduct studies and analysis on customer and operational data to understand the customer's needs and drive actions for improving the Customer Experience.

Key Responsibilities:
•Create pathways for the collection of voice-of-customer data collected via other toolsets.
•Establish a framework of leading indicators joining operational data to customer interactions.
•Proficient in acquiring, processing, and transforming data from a variety of sources
•Analytical, problem-solving, and multi-tasking skills, with attention to detail
•Working with subject matter experts to develop and refine analytical models
•Performing quality assurance on data and analytical models to ensure accuracy
•Work with business areas to establish communications and reporting structure
•Create narratives and deliver presentations of findings in terms of significant results
•Partner with the business to establish, maintain, and support closed-loop processes.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.