General Information

Req #
WD00050089
Career area:
Services
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Friday, March 17, 2023
Working time:
Full-time
Additional Locations: 
* United States of America - North Carolina - Morrisville

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Description:

  • Work closely with wide variety of stakeholders as a part of executing our VOC initiatives for the organization.
  • Program quarterly customer feedback surveys in tools like, but not limited to (Microsoft Forms, ConfirmIt)
  • Analyze customer feedback from products, applications and solutions developed by the Cloud and Software organization.
  • Derive actionable insights from customer feedback and summarize insights for Product Managers.
  • Work closely with product management team to understand VOC needs and leverage best practices when implementing end to end solutions
  • Serve as key member of the Customer Experience (CX) team within the Cloud and Software (CSW) organization, championing the customer experience along every touchpoint of the customer journey

Preferred Skills:

  • Education: Working toward a Bachelor’s degree in marketing, business administration, statistics, or a related field
  • Demonstrated passion for Customer Experience and acting as an advocate for customers
  • Strong critical thinking, influencing, and relationship management skills
  • Exceptional communication skills, both written and spoken
  • Will be required to work as part of a global team
  • Ability to analyze and interpret a mix of qualitative and quantitative data, constructing compelling narratives, and providing recommendations on complex topics
The base compensation range for this position is $23 - $32 per hour. Lenovo’s various benefits can be found on www.lenovobenefits.com.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

Additional Locations: 
* United States of America - North Carolina - Morrisville
* United States of America
* United States of America - North Carolina
* United States of America - North Carolina - Morrisville
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