Lenovo

The Customer Fulfillment Representative is a key point of contact for assigned accounts, overseeing all aspects of order management to ensure customer satisfaction and ongoing business success. This role involves reactive and proactive communication through phone and email, maintaining a high standard of service to foster strong, long-term customer relationships.

The representative will be responsible for managing daily customer service tasks, handling order-related inquiries. Acting as a primary liaison for internal teams, the representative supports both sales staff and customers by providing timely and professional responses to all questions related to order status. This position also involves onboarding new team members and contributing to ongoing process improvements as needed.

Key Responsibilities:

• Resolve customer inquiries, including those related to shipment/arrival dates, product lifecycle,
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place to maintain service standards,
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times,
• Respond to all requests with professionalism and efficiency.

Requirements:

• Bachelor’s degree preferred (relevant experience may be considered in place of formal education).
• Fluent in English, written and spoken
• Excel- intermediate level  
• French is an advantage however not mandatory
• Min. 2 years of experience in a similar role.
• Self-motivated, proactive, and dependable, with the ability to work effectively under pressure.