Lenovo

Customer Fulfillment Representative owns the communication with Commercial accounts and is responsible for all Order management aspects. You will maintain regular contact via Phone and E-mail, and ensure a high level of customer satisfaction and repeat business.

You will manage customer service on a daily basis and placing all the necessary information and reports in the database. You are the first point of contact for internal departments and act as an agent for support of salesmen and customers - for all questions regarding order status.

These are your detailed responsibilities:

• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)
• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times
• Respond to all requests in a professional and timely manner

Position Requirements:

• Bachelor degree (experience could make education less important)
• English - fluent oral and written
• 1 year experience in similar field/environment
• Proactive, independent and responsible
• Work under pressure

What will we offer you:

 • An open and stimulating environment within one of the most forward-thinking IT companies
 • Opportunities for career development & growth
 • Access to trainings for personal development
 • An international team with a high focus on Gender Diversity
 • Attractive compensation package and Performance based rewards

Base gross monthly salary from 1500 EUR, depending on experience plus a variable part of up to 12% of your annual earnings