General Information

Req #
WD00043726
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Mobile
Date:
Friday, November 4, 2022
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

The Resident Operations Support Engineer is assigned to T-systems account and will be onsite at the customer’s premises the majority of the time. You will report to Senior Manager Professional Service.

Responsibilities:

  • Understand customer setup and customer infrastructure
  • Be point of contact and interface to the customer for Lenovo cloud infrastructure operational support
  • Assist and contribute to the resolution of daily operational challenges just like but not limited to:
    • Troubleshooting
    • Lenovo support ticket management
    • Mediate between Lenovo support and the operations teams
    • Provide knowledge transfers and trainings to improve operational excellence.
  • Help with ad-hoc non-operational support related requests (troubleshooting, updates, advices or clarifications) and provide actions plans.
  • Increase positive customer experience with Lenovo products and services
  • Provide findings and recommendations to improve customer’s service experience, service delivery metrics, and desired services outcomes
  • Provide status updates to assigned PM and support status reviews
  • Team up with Lenovo delivery and support functions

IT Technical skills:

  • Virtualization platform – VMware
  • Troubleshooting and tuning VMware ESXi hosts/servers
  • Experience with Firmware, ESXi patching
  • SW/HW overview
  • Experience with vendor support (case opening, handling…)
  • vSAN

Advantage:

  • General overview of Windows, Linux, Network, Storage
  • VMware Cloud Foundation overview
  • NSX
#     What we offer:

  • An open and stimulating environment within one of the most forward-thinking IT companies
  • A modern and flexible way of working to combine personal and professional life
  • 3 sick days per year 
  • Additional vacation days
  • 100% sick leave compensation up to 2 months per year
  • A broad selection of soft and hard skills trainings and individual mentoring
  • 1:1 contribution to the Third Pillar Pension System
  • Attractive compensation package: base gross monthly salary from minimum 2250 EUR and above, depending on experience + variable part. 
#LI-AZ2
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.