Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub. 

■Roles and responsibilities

Lenovo’s quality team is currently seeking a customer quality defect team lead for our workstation and notebook devices.

In this position you will be performing failure analysis on customer defects, providing issue resolution, and implementing future product improvements.

You will be working with a global team and global customer base.

Responsibilities:

• Assign defects to engineers for resolution

• Work with engineers to drive timely resolution of the defects

• Perform failure analysis of product defects

• Drive future product improvements

• Perform onsite customer investigation as needed

■Key Interaction with:

Service L2 Support

Customer Quality Engineering

Product Quality Engineering

Development L4 Support

Development Product Assurance