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Description and Requirements
■Roles and responsibilities
Lenovo’s quality team is currently seeking a customer quality defect team lead for our workstation and notebook devices.
In this position you will be performing failure analysis on customer defects, providing issue resolution, and implementing future product improvements.
You will be working with a global team and global customer base.
Responsibilities:
• Assign defects to engineers for resolution
• Work with engineers to drive timely resolution of the defects
• Perform failure analysis of product defects
• Drive future product improvements
• Perform onsite customer investigation as needed
■Key Interaction with:
Service L2 Support
Customer Quality Engineering
Product Quality Engineering
Development L4 Support
Development Product Assurance
Basic Requirements:
• 5+ years of analog/digital circuit or software debug
• Bilingual English / Japanese
• PC hardware and software troubleshooting skills
• Strong analytical, problem solving and strategic abilities
• Strong verbal and written communication• Strong attention to detail
• Flexibility to work some evening hours
• Ability to travel both domestically and internationally as needed
• Team player attitude with the ability to work proactively & autonomouslyPreferred Requirements:
• Bachelor’s degree
• Experience with debug equipment like oscilloscope, multi-meter, etc.
• Project Management experience