General Information

Req #
WD00012554
Career area:
Hardware Engineering
Country/Region:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Thursday, October 7, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo’s Desktop Product Engineering team is currently seeking a Computer/Electrical/Mechanical Engineer with a passion for working on PC platforms (x86). In this exciting position you will be part of our Customer Quality team responsible for helping our largest customers most effectively deploy, use, and debug our industry-leading desktop and workstation devices.

An ideal candidate will have experience with PC architecture, system software/hardware, and general PC troubleshooting. As a Product Engineer you will use your problem solving skills as well as analytical abilities to unravel complex issues in a diverse environment of systems from multiple vendors, and then quickly develop a solution for the customer. As a member of the desktop and workstation Customer Quality Engineering team, you will have the opportunity to work with customers as well as a highly motivated and diverse team of engineers and suppliers. You will assist with multiple customer issues at one time starting with recreation of the issue, root cause analysis, development of a solution, and deployment of that solution. After solving the customer issue, you will then help drive improvements into the next generation of products through our SMB Development organization and the Lessons Learned process. In addition to working customer issues, you will have the opportunity of being the voice of the customer during the development phase of future products. This is an excellent opportunity to work with global development teams and customers, so effective communication is critical. You should also have strong initiative, spirit, and a desire for tackling challenges.

This role will be primarily focused on supporting Lenovo desktops and workstation (SW and HW) devices. Ability to working cases along other global engineering teams is a must. This position is essential for representing our Customers, and their experiences using our products, to product Development and our ODMs.


Position Requirements:

  • Familiarity with PC architecture
  • Minimum years of experience 5+
  • Ability to understand complex systems and multi-faceted problems
  • Strong analytical and creative problem solving skills to resolve design issues
  • Excellent teamwork and verbal and written communication skills
  • Willingness to travel domestically and internationally, including working hours needed to resolve customer issues. 
  • Ability to work within a worldwide and cross organizational team
  • Bachelor’s Degree or greater in Electrical Engineering, Computer Engineering, or Mechanical Engineering. Master's Degree in one of the above is a plus
  • Ability to take on challenges of new technical trends, and adapt to manage customer quality for a fast-moving product portfolio


Optional Skills or Experience:

  • Visual (monitors), HDD/SDD, graphics experience
  • Project/Operational Management and/or Quality Assurance experience
  • Hardware/Software Development
  • Decision Making
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.