General Information

Req #
Career area:
Hardware Engineering
United States of America
North Carolina
Friday, July 29, 2022
Working time:
Additional Locations: 
* Morrisville - North Carolina - United States of America

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

Lenovo’s quality team is currently seeking a customer quality engineer for consumer and Chromebook devices. In this position you will be performing failure analysis on customer defects, issue resolution and implementing future product improvements.

This position is a hybrid position requiring weekly office and work from home. We are currently considering candidates in the Raleigh, NC area or those looking to self-relocate to the area. 


  • Perform failure analysis of product defects
  • Drive defect resolution with product owners
  • Drive future product improvements
  • Perform onsite customer investigation as needed

Basic Requirements:

  • PC hardware and software troubleshooting skills
  • Strong analytical, problem solving and strategic abilities
  • Strong verbal and written communication
  • Strong attention to detail
  • Flexibility to work some evening hours
  • Ability to travel both domestically and internationally as needed
  • Team player attitude with the ability to work proactively & autonomously

Preferred Requirements:

  • Bachelor’s degree
  • 3+ years of hands on quality engineering experience
  • Experience with Chrome OS
  • Experience with debug equipment like oscilloscope, multi-meter, etc.
  • Bilingual English / Chinese or French or German or Spanish or Portuguese
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19, subject to any applicable accommodations. To be fully vaccinated means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.

* Morrisville - North Carolina - United States of America