General Information

Req #
WD00067505
Career area:
Hardware Engineering
Country/Region:
Japan
State:
Kanagawa
City:
Yokohama-shi
Date:
Tuesday, July 2, 2024
Working time:
Full-time
Additional Locations
* Japan - Kanagawa - Yokohama-shi

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements

Roles and responsibilities

Lenovo’s quality team is currently seeking a customer quality defect team lead for our workstation and notebook devices.

In this position you will be performing failure analysis on customer defects, providing issue resolution, and implementing future product improvements.

You will be working with a global team and global customer base.

Responsibilities:

Assign defects to engineers for resolution

Work with engineers to drive timely resolution of the defects

Perform failure analysis of product defects

Drive future product improvements

Perform onsite customer investigation as needed

Key Interaction with:

Service L2 Support

Customer Quality Engineering

Product Quality Engineering

Development L4 Support

Development Product Assurance


Basic Requirements:

5+ years of analog/digital circuit or software debug

Bilingual English / Japanese

PC hardware and software troubleshooting skills

Strong analytical, problem solving and strategic abilities

Strong verbal and written communication

Strong attention to detail

Flexibility to work some evening hours

Ability to travel both domestically and internationally as needed

Team player attitude with the ability to work proactively & autonomously

Preferred Requirements:

Bachelor’s degree

Experience with debug equipment like oscilloscope, multi-meter, etc.

Project Management experience

Additional Locations
* Japan - Kanagawa - Yokohama-shi
* Japan
* Japan - Kanagawa
* Japan - Kanagawa - Yokohama-shi