Lenovo

This role, SMO (Services Management Office) will provide Service Coordination and assist the Service Delivery Manager deliver an efficient service to Lenovo Managed Services customers.

What You Will do:

• Incident and Order Management: Handle incidents and order requests for DaaS customers efficiently.
• Inventory Monitoring: Keep a close eye on inventory levels to ensure optimal stock.
• Customer Escalations: Address escalations from customer support teams and specific cases flagged by Premier Technical Support and Technical Account Managers.
• Coordination: Liaise with on-site facilities and technical contacts to resolve readiness and delivery issues.
• Invoicing Preparation: Prepare invoices for customers and vendors for services delivered.
• Product Knowledge: Develop a deep understanding of Lenovo's product range and internal processes, and identify opportunities for automation to boost productivity.
• Customer Satisfaction: Strive to ensure customer satisfaction at all times.
• Lifecycle Management: Manage the lifecycle of devices, including processing new orders, redeploying, and returning devices.
• Documentation: Prepare documentation to track SLA performance and meet other reporting requirements.
• Operational Feedback: Provide feedback on process issues to enhance overall service delivery.

What we expect from You:

• Experience: At least 3 years of operational experience in a similar or IT-related field.
• Language Skills: Fluent in English, with excellent communication skills. Additional language skills are a plus.
• Customer Operations: Proven experience in a customer operations role, especially in demanding environments.
• Analytical Skills: An analytical mindset with the ability to prioritize a busy workload.
• Problem-Solving: Ability to think independently and focus on finding solutions.
• Technical Proficiency: Proficiency in CRM software, order management systems, and other relevant tools.
• Microsoft Office: Strong skills in Microsoft Office Suite, particularly Excel.
• E-commerce Knowledge: Familiarity with e-commerce and supply chain processes is desirable.

What Lenovo can offer you:

• 3 sick days per year
• Additional vacation days
• 100% sick leave compensation up to 2 months per year
• A broad selection of soft and hard skills trainings and individual mentoring
• 1:1 contribution to the Third Pillar Pension System
• Home office flexibility upon team agreement

Base gross monthly salary starts from 1.500 EUR. The final offer could be, of course, negotiated higher than the advertised minimum - it all depends on your experience! In addition, there is also variable part (a bonus) in value of 12% of your annual earnings.

At Lenovo we're proud to be an equal opportunity employer. Applications from people with disabilities are welcome!