General Information

Req #
Career area:
Wednesday, April 24, 2024
Working time:
Additional Locations
* India - Mahārāshtra - Mumbai
* India - Mahārāshtra - Mumbai

Why Work at Lenovo

 We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$62 billion revenue global technology powerhouse, ranked #217 in the Fortune Global 500, employing 77,000 people around the world, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver smarter technology for all, Lenovo has built on its success as the world’s largest PC company by further expanding into growth areas that fuel the advancement of ‘New IT’ technologies (client, edge, cloud, network, and intelligence) including server, storage, mobile, software, solutions, and services. 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit, and read about the latest news via our StoryHub

Description and Requirements

SSG Hiring

Core Skills

  • In-depth knowledge of at least one of the core technologies – Database, data lake, Middleware, and ERP.
  • Some of the key technologies include but are not limited to Oracle, MS SQL, NexGen databases such as MySQL, Cassandra, NO SQL, MariaDB, Tibco, Open-Source technologies, WebSphere, etc.
  • Ability to lead and manage the team for monitoring and Schedule Jobs, reporting errors, User Access management, and escalations.
  • Ability to define, refine, and manage SOPs for day-to-day operations.
  • Ability to work with business owners for service continuity including break-fix, and disaster recovery activities.
  • Led and manage team to support activities for new site rollout, upgrades, and updates on a need basis.
  • Shift Operations Management
  • Ability to track, manage and comply with KPIs, Obligations, and SLAs
  • Good analytical and problem-solving skills.
  • Create, review, and validate the training contents, and deliver new resources, and new technologies.
  • Collaborate and be part of periodic various IT Audits as directed by the client.
  • Knowledge of data analytics, data compliance, and integration technologies would be an added advantage.

Soft and Leadership skills

  • Ability to lead and drive for results and client C-SAT is met.
  • Ability to lead large and cross-collaboration, matrix teams.
  • Independently work and engage customers directly.
  • Mentoring and coaching skills
  • Operational Budgeting and cost management
  • Staffing and resourcing
  • Partner relationships for staffing

Experience & Skills

  • Education: A bachelor’s degree or equivalent is preferred.
  • Experience: 10-12 years of working experience; 5-7 Years of customer services
  • Excellent command over verbal & written English Language
  • Experience with ticketing tools
  • Skilled in Excel
  • Persistent, detail-oriented, able to multitask

SSG Hiring

Additional Locations
* India - Mahārāshtra - Mumbai
* India - Mahārāshtra - Mumbai
* India
* India - Mahārāshtra
* India - Mahārāshtra - Mumbai , * India - Mahārāshtra - Mumbai