General Information

Req #
Career area:
Supply Chain
Wednesday, November 3, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

The Lenovo Services EMEA Order Fulfilment is a critical member of the ISG Services Support team.

The EMEA ISG Services Order Fulfilment employee is responsible for managing the Service Parts Order Fulfilment for Lenovo’s largest ISG customers in our Europe Middle East & Africa region. Order fulfilment, supply management, backlog management, problem management and resolution and excellent data mining & reporting, strong Microsoft Office skills, written & verbal communication skills are critical, including English fluency as well as relevant experience in supply chain and order fulfilment and planning.

Responsibilities will include but not be limited to the following:

  • Manage fulfilment of customer orders e2e, from creation to Proof of Delivery(POD)
  • Manage order fulfilment within customer’s Service Level Agreement(SLA).
  • Perform Backlog management, minimize customer backlog and avoid aging backlog.
  • Customer and internal Escalation Management.
  • Support Parts Escalation Desk(PED) after hours and weekend on call.
  • Planned Ship Date(PSD) management: pull-in replenishment, rebalance supply, direct ship, supply escalation.
  • Planned Delivery Level(PDL) management: track shipments, collaborate with logistics team, internal & external escalation.
  • Identify projected shortages and collaborate with the planning team to avoid shortages and inform account operations team to reduce customer impact.
  • Daily performance report to Service Support team & WW Services Supply Chain(SSC)
  • Knowledge of demand planning and forecasting based on historical demand and install base.
  • Analyse geo supply and demand, minimum stock, low usage, demand spikes, reporting to planning team.
  • Report creation merging data from various sources, extracting, validating, and controlling data.
  • Reporting backlog trends and actions for continuous improvement to reduce and avoid backlog.
  • Reporting to management, the KPIs associated with Fulfillment & Planning.
  • Develop and implement new processes as needed to support the growing requirements of the business.


  • Reporting to Services Operations Senior Manager.


  • 3+ years directly related experience required.
  • Bachelor’s degree required.
  • Excellent communication - Verbal, Written, English fluent.
  • Relevant work experience in supply chain, order fulfilment, planning.
  • Advanced Microsoft Office skills – highly adept with Outlook, Excel, PowerPoint and Power BI.
  • Customer focused for both internal and external customers.
  • Proven ability to manage detail-oriented tasks with exceptional levels of quality.
  • Ability to successfully balance multiple simultaneous demands & self-adjust to meet quick shifting priorities.
  • Project management skills and experience.
  • Ability to work independently in a dynamic environment in which infrastructure and processes may not be fully defined.
  • Self-directed individual, Detail oriented, Problem Solver, Acts with sense of urgency
  • Global experience

What We Offer:

  • A multitude of professional and personal opportunities
  • An open and stimulating environment within one of the most forwarding thinking IT companies
  • A chance to be the entrepreneur of your assigned territory
  • Flat structures and fast decision-making processes
  • An international team with a high focus on Gender Diversity
  • Opportunities within Strong Employer Brand
  • Attractive compensation package

Sounds interesting? Send us your profile today & we are looking forward to discussing this opportunity with you soon!