General Information

Req #
Career area:
Supply Chain
Bratislavský kraj
Thursday, September 2, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

You will be the focal point of our business partners, customers solving their order and account related queries, cooperating with Lenovo’s internal teams – manufacturing, logistics, sales, etc. You will be a part of Lenovo’s Global supply chain organization that is known as innovative and dynamic operations.  Excellent communication skills, team spirit and customer centric attitude are the most needed qualities. 

  • Pro-actively manage Backlog to ensure orders are fulfilled on time and within the agreed SLA. Respond to all requests in a timely fashion ensuring that any external communications are on professional level.
  • Pro-actively manage customer relationship and solving all the customer open queries - like estimated arrival dates, claims, EOL situation, escalations etc.
  • Pro-actively manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place
  • Ensure pro-active order management
  • Ensure pro-active solving of order quality issues
  • Troubleshooting of problematic orders
  • Interact with customers and act as a focal point for order management related queries
  • Maintain high level of professional communication both externally and internally
  • Maintain performance to given targets and SLAs
  • Interface & network with most Lenovo internal organizations
  • Build relationship with customers & sales team
  • Flag potential problems and drive root cause analysis
You will be supporting one of our biggest global customers in EMEA and collaborate with your teammates by participating in weekly planning calls and meetings.

What you’ll bring:

Excellent written and spoken commination skills
Customer centricity
Troubleshooting and logical reasoning skills
Team spirit 
Advanced English
Any other European language is a plus

We are looking forward to discussing this position with you soon!

Base gross monthly salary from minimum 1600 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.