General Information

Req #
WD00073848
Career area:
Services
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Monday, November 4, 2024
Working time:
Full-time
Additional Locations: 
* Slovakia

Why Work at Lenovo

We are Lenovo. We do what we say. We own what we do. We WOW our customers. 

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). 

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Description and Requirements


Key Responsibilities:

  • Auditing and Compliance: Conduct remote and on-site audits of authorized service providers to ensure adherence to company policies, procedures, and compliance standards.

  • Fraud Detection and Management: Identify non-compliant behavior or fraud within partner organizations, taking appropriate actions, including financial recovery and penalty enforcement.

  • Partner Education and Improvement: Educate service partners on processes, compliance and best practices, driving improvements in their performance and ensuring alignment with company objectives.

  • Relationship Building: Foster strong, positive relationships with service partners, ensuring ongoing communication and loyalty to the brand.

  • Benchmarking: benchmark partner performance against competitors to identify areas for improvement.

  • Feedback and Reporting: Gather direct feedback from partners on Lenovo systems, processes, and support, relaying actionable insights to relevant teams to improve overall service delivery.

Position Requirements:

  • Proven experience in auditing, compliance, or quality assurance roles, preferably within the technology or service industries - OR - experience working in IT service delivery

  • Excellent communication skills, with the ability to educate, influence, and build trust with service partners.

  • Strong analytical and problem-solving skills with attention to detail.

  • Ability to work independently and travel to service provider sites across the EMEA region.

  • Fluency in Business English; additional EMEA regional languages are a plus.