Lenovo

• Research, troubleshoot and resolve technical issues involving Azure Stack HCI, Azure Kubernetes Service, Microsoft Windows Server, and other Azure products.
• Document all technical inquiries and develop content for knowledge base.
• Support key internal initiatives involving pre-release testing, validation and documentation.
• Provide highly technical end-user support to clients via telephone, chat and ticketing system.
• Collaborate in a fast-paced environment with multiple teams (software development, quality assurance, product management, etc.).

• Provide L1/L2 support for Azure HCI-related issues via phone, email, and chat.
• Diagnose and resolve technical issues related to Hyper-V, Storage Spaces Direct (S2D), and Azure integration.
• Assist clients with troubleshooting Hyper-V and virtual machines (VMs) within their Azure HCI infrastructure.
• Maintain accurate records of support requests, resolutions, and client interactions.
• Work closely with senior engineers and other support teams to escalate and resolve complex issues.
• Ensure a high level of customer satisfaction by providing timely and effective support.

• Understanding of cloud computing principles and models (IaaS, PaaS, SaaS), and cloud deployment models (public, private, hybrid), familiarity with Hyper-V and virtual machine management, troubleshooting skills for common Azure issues
• Basic knowledge of Storage Spaces Direct (S2D).
• Understanding of Azure integration and management tools such as Azure Portal and Windows Admin Center, Azure Active Directory for identity and access management
• Basic skills in using Azure CLI and PowerShell for automation and management tasks, basic understanding of Kubernetes and container orchestration is a plus.
• Knowledge of key Azure services such as Azure Virtual Machines, Azure Storage, and Azure Networking, proficiency in using the Azure Portal for managing resources.
• Understanding of virtual networks, subnets, and network security groups.
• Basic knowledge of Azure security features and best practices, familiarity with Azure Monitor and Azure Advisor for monitoring and optimizing resources.
• High customer concentration, good communication soft skills.
  
• Business Fluent English

• Azure Arc, ARM and Azure Resource Bridge in combination on all platforms
• Ability to identify a non-certified solutions vs a certified solution by using relevant documentation like Microsoft Hardware catalog, Azure Stack HCI catalog etc.
• MS Windows Server Software, Microsoft Azure Stack HCI Software, Microsoft Azure Stack Hub Software, Microsoft Azure Kubernetes Services 

• Knowledge of snapshotting, replication, High Availability and Disaster Recovery concepts are crucial
• Knowledge or experience of public cloud platforms such as AWS or Azure is also great!

• We are the stakeholders for interpreting customer issues, translating them into actionable items, and providing start-to-finish communications across teams.
• You should be familiar with ticketing platforms like Jira, Dynamic365, Salesforce, etc.

• Microsoft Certified: Azure Fundamentals or other relevant certifications, Microsoft Certified: Azure Administrator Associate
• Experience: Any deployment projects involving cloud infrastructure, virtualization, or Kubernetes

What Lenovo can offer you:

·        Opportunities for career development & growth

·        Access to various training

·        Performance-based rewards

·        Flexible working environment (combination of working from home/office)