General Information

Req #
WD00013993
Career area:
Project Management
Country/Region:
China
State:
Liaoning
City:
大连(Dalian)
Additional locations:
CN - Sichuan - Chengdu
Date:
Thursday, October 14, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements


客户支持经理(EM)将与服务、L3、销售、供应链、制造、开发和供应商进行接口。
确保升级案例的可见性、牵引力、解决和成功结束。EM负责协调必要的跨职能资源,以推动对升级案例的解决。
负责案件中与其他部门的所有的互动,从最初的接触到最终的解决,确保每一个案件以最迅速的方式处理,使客户满意。关键绩效指标有:客户沟通,案例时长
EM将根据需要跨联想基础设施进行协作和交互,确保分配适当的资源,并以最合适的方式积极地进行升级,从而成功管理升级。
EM将每周提供所有升级的投诉情况的区域状态更新。
EM将审查每个升级并为个别案件升级复盘案例。这些信息将在每周的会议上与服务交付团队共享,以确保流程和程序的持续改进。
EM将与其他工作组合作,并就潜在的可创新流程向管理层提供反馈,以推动优化,提高效率。

岗位要求:

三年以上技术服务或客户服务工作经验,工作积极性高,能适应项目组内高强度的工作节奏。


IT类,电子类,计算机等相关专业本科及以上学历。


对服务器硬件以及软件的相关知识有一定了解优先。


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.