General Information

Req #
Career area:
Human Resources
United States of America
North Carolina
Monday, December 6, 2021
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

Executive Director, Transaction Support Services

Build DCG (Data Center Group) ‘shared services’ capability for customer transactional support across Lenovo’s DCG portfolio (Hardware, Software, Services) and standardize, grow, and expand that capability to drive operational efficiencies. Transform customer experience (reduce speed and complexity) for pre-sales quoting process. Drive cross-functional projects leveraging process and technology to improve customer experience and improve operational performance. Manage the growth and development of future leaders (i.e. high potential employees) across the Lenovo business. International travel required 15%.


Bachelor's Degree

5 or more years of relevant experience

Overseeing operational metrics: expense and productivity savings, time to quote, utilization of resources, contract management, and billing timeliness; Building customer experience oriented global organizations and teams; Cross-functional project management: sales, supply chain, and development; Leveraging global supply chain to improve operational output.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Lenovo adopted a COVID-19 Vaccination Policy for US-based employees. As a condition of employment, employees must adhere to Lenovo’s US Vaccination Policy and be fully vaccinated against COVID-19 by January 18, 2022, subject to any applicable accommodations. To be fully vaccinated by January 18, means individuals must receive the full series of a vaccine either approved by the FDA or WHO and listed by the CDC (e.g. two dose of the Moderna, AstraZeneca or Pfizer-BioNTech vaccines; or one dose of the Johnson & Johnson vaccine). This applies to all US-based employees, contractors and interns, regardless of work location. As a condition of employment, you must provide proof that you are fully vaccinated or follow Lenovo’s accommodation process.