General Information

Req #
North Rhine-Westphalia
Thursday, April 20, 2023
Working time:
Additional Locations
* Germany - North Rhine-Westphalia - Essen
* Germany - North Rhine-Westphalia - Essen

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

As the Field Technical Consultant (FTC) you will act as a single point of contact for Lenovo customer high impact escalations. You will own the coordination and oversight of the problem-solving efforts. You will lead complex service delivery and develop creative resolutions to complex problems in accordance with a Statement of Work. 

As a trusted advisor, you will be dealing with all levels of customer representatives, as well as all levels of Sales, Services leadership, and technical communities across all DACH region.

You will report to the EMEA Project Management Office (PMO) leader and the FTC team to incorporate insights gained from customer account teams into your work.

Position Requirements: 

  • Knowledge of PC and Cloud technology
  • Ability to effectively interact and communicate with Senior executives to CXO level
  • Being up to date on the latest market trends and have passion to learn and use state of the art technologies
  • Business fluent English and German 
  • Expertise in some of the following areas:
    • SCCM 
    • Asset Management Tools 
    • Patch Management 
    • Driver Management 
    • Image Management 
    • (Modern) IT Deployment solutions 
    • PC architecture knowledge 
    • In depth knowledge of current Windows operating systems 
    • Windows OS engineering 
    • Diagnostics and trouble shooting

About Lenovo Services

We think and act differently!

Lenovo Services adopted a new way towards a smart transformation to become a solution-based company. Services offer a comprehensive portfolio of services that support the full lifecycle of the Lenovo products. At every stage from planning, deployment, support to asset disposal we offer the expertise and services to more accurately budget for the customer`s IT expenses, deliver better SLA and generate greater end user satisfaction.

Shape a new Services culture with us!

What Lenovo can offer you:

  • An open and stimulating environment within one of the most forward-thinking IT companies 
  • Opportunities for career development & growth 
  • Access to training for personal development 
  • An international team with a high focus on Gender Diversity 
  • Attractive compensation package and Performance-based rewards
  • Home office flexibility upon team agreement

At Lenovo, we are proud to be an equal opportunities company. Of course, this also applies to people with disabilities.