General Information

Req #
WD00019219
Career area:
Supply Chain
Country/Region:
Slovakia
State:
Bratislavský kraj
City:
Bratislava
Date:
Monday, December 13, 2021
Working time:
Full-time
Additional Locations: 

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

In this position, you will be a focal point for our Global Account customers and DaaS/CFS deals, in order to support them with their post-sales questions and issues.

Responsibilities:

• Solve all the customer open queries (e.g. estimated shipment/arrival date for orders, products going end of life, escalations)

• Manage order quality issues in order to achieve targets defined by management and ensure all necessary actions and escalations are in place

• Handle backlog of orders to ensure orders are fulfilled on time and within Lenovo agreed service lead times

• Respond to all requests in a professional and timely manner

• Build relationship with customers & sales team

• Flag potential problems and drive root cause analysis


Position Requirements:

• Experience in customer / sales support or back office administrative positions
• PC literate, with ability to work with various software packages (e.g. MS Office, SAP knowledge is an advantage).
• Fluent English (oral and written)
• Positive attitude, strong customer care skills
• Confident communicator
• Good time and task management
• Ability to learn and adapt
• Analytical thinking

What we offer:
• You will interact directly with Lenovo customers
• You will become part of a stable team
• We enable you to work with many different cultures
• We give you opportunity to work in a role with bigger variety of tasks

Base gross monthly salary from minimum 1250 EUR and above, depending on experience + variable part 12% of your annual earnings

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.