Lenovo

About the Global Account Segment:
Our Global Account segment encompasses key industry players, They receive dedicated support through specialized account teams and additional global resources to ensure consistent customer coverage and satisfaction.

As the Sales Operations Support (SOS) Associate you will work in cooperation with the GA Inside Sales team. You will be responsible for the communication with the Inside Sales Rep and Global Project Manager, documenting and tracking all activities to closure.  You will act as the single point of contact for global operational back-end knowledge and execution but will work with the SOS Specialists to execute daily tasks as needed. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.

Your Responsibilities:

• E2E ownership for all back-end operational matters of the assigned team  in one of Lenovo business groups (Intelligent Devices, Infrastructure Solutions, Moto)
• Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
• Customers catalog creation and delivery using Lenovo’s internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
• Provide advice to the business based on specialized knowledge and technical capabilities
• Create WW and local country versions of products for transitions, Non-Standard Offerings
• Create and renew Multi Country and Regional quotations

As the right candidate, you will have :

• 3+ year of experience in similar companies/position 
• German & English language spoken & written
• PC Industry/IT Hardware sales/sales support knowledge (preferred)
• Project Management skills are an advantage
• Advanced knowledge of Excel
• min. Bachelor’s Degree (in progress/finalized)