Lenovo

Job Description:

The Sales Support and Operations (SOS) Associate is a newly created role that will work in cooperation with the Global Account Teams from around the world. The candidate will be responsible for the communication with the Inside Sales Rep and Global Project Manager, documenting and tracking all activities to closure.  

The SOS Associate will act as the single point of contact for global operational back-end knowledge and execution. In addition, the role will require to work closely and coordinate activities with related teams such as BTIT, Product and Pricing to assure appropriate coverage and support aiming to contribute to customer satisfaction.

Sense of urgency and effective communication are vital to this role and success depends on a candidate’s experience with change management, quality assurance, and issues resolution.
The candidate will manage multiple tasks and processes and must be able to effectively prioritize and produce accurate and timely results on a consistent basis. 

The SOS Associate must be an enthusiast constantly striving to improve the processes that serve as the foundation for the global business. Gaining a holistic view on what our End Customer’s and Account Team’s needs are, and being able to communicate proactively to the appropriate team will be crucial. Our end goal is to make the lives of both our internal and external customers’ easier.
The nature of our work puts us in contact with people around the globe with very diverse interests and backgrounds. Being conscious of this and able to adapt is fundamental for our mission of driving industry-leading operational excellence across our shared platform of IDG, ISG, and Moto offerings

What You’ll Do:

• E2E ownership for all back-end operational matters of the Account Team assigned.
• Identify & implement process improvements to increase efficiency & effectiveness. Help develop top quality procedures and control check points to proactively find errors and gaps.
• Customers catalog creation and delivery using Lenovo’s internal systems, as well as, maintaining catalog quality and improvement to ensure excellent customer service and customer experience.
• Provide advice to the business based on specialized knowledge and technical capabilities
• Create WW and local country versions of products for transitions, Non-Standard Offerings
• Create and renew Multi Country and Regional quotation. 

Position requirements:

- Bachelor’s Degree (in progress/finalized)
- Fluency in English (written and oral)
- Advanced knowledge of Excel.

Preferred Qualifications:

- 3+ year of experience in similar companies/position is preferred.
- PC Industry/IT Hardware sales/sales support preferred
- Coaching and mentoring skills highly desired
- Project Management skills are highly valued

- Experience working with diverse teams.