General Information

Req #
WD00008840
Career area:
Marketing
Country:
United States of America
State:
North Carolina
City:
Morrisville
Date:
Wednesday, August 25, 2021
Working time:
Full-time

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

At Lenovo, we Never Stand Still. Every day, every employee at Lenovo is focused on moving forward, rejecting traditional limits, and always seeking a better way.

We’re looking for a Lead Global communication -CX within the global customer experience team at Lenovo. In this role you will work directly with our Customer experience and User experience teams leaders and their business counter parts.

You’ll be part of highly dynamic CX organization responsible for delivering insights which empower business to take decisions keeping or customers at the center of it all. In this role you will be working with both local and globally distributed teams and will be responsible for overall communication strategy and delivery.  You will apply your knowledge and experience associated with designing, developing communication plans to support various programs and projects developed by CX organization globally including both internal and external facing communication.

As the communication lead, you will take a leadership role to ensure Lenovo is able to successfully establish itself as a CX thought leader within its industry but also develop effective way to create engaging content to drive awareness and adoption of CX efforts with employees.

  • Own Communication strategy for both CX and UX -Support CX and UX team internal and external communication needs
  • Develop content to support leader’s communication across all channels -Actively engage with external forums to find appropriate opportunities for Lenovo CX/ UX leaders to Participate
  • Internal Collaboration -CX training, align cx messaging with company culture pillar content/messaging, other related activities with L&D organization 
  • Design and drive recognition programs for CX globally

Position Requirements

  • Bachelors or master’s degree in mass communication or in similar faculty
  • 7 years + experience in managing global communication (employee and external)
  •  Prior Experience working with Customer experience function will be an added advantage
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.