General Information

Req #
Career area:
Wednesday, October 13, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. 

And we go big. No, not big—huge.

We’re not just a Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re in 180 markets, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future. 

The one thing that’s missing? Well… you...

Description and Requirements

■About Organization

This position is responsible for inside sales execution utilizing multiple approaches like telephone, email to contribute to maximize Lenovo Japan Commercial Business revenue and profit. Inside sales play an important role to capture customer needs, generate demand and close deals with effective approaches which Face to Face sales won’t be able to cover.

And we will also collaborate with Lenovo co-workers outside of Japan to implement activities to increase business.

-        Report to : Japan Global Account Business ISR Manager

-        Number of Peers : 8

■Roles and responsibilities

1.           Opportunity Identification/Customer Relationship Building

-             Sales prospecting and outbound/inbound calling

-             Initiate and drive marketing campaigns

-             Understand/Evaluate customer needs

-             Identify customer decision-making process

-             Develop relationships with decision makers/influencers

-                    Develop customer loyalty

-             Develop relationships with key business partners

-             Create marketing materials

2.           Products/solution proposal - Deal Closing

-             Understand Lenovo’s and competitors’ strategy, products and its configurations

-             Differentiate Lenovo products

-             Prepare/Develop product proposals and proposal activities

-             Deliver value proposition and up sell

-             Engage management for escalations

-             Manage contract closure

-             Engage technical resource if needed

3.           Business Management

-             Understand IT Tool and continuous update of customer database on D365 tool 

-             Manage contract closure

4.           Pre-Sale and Sale Order Management

-            Ensure order placement and Investigate order issues, such as credit holds, credit line issues, A/P issues, and invalid part numbers 

-            Identify resolution and engage proper resource

5.           Post Sale Order Management

-             Work with Accounts Payable contact on past due A/R  

-             Manage product transitions/substitutions 

-             Manage/Retain relations with customer

6.         Activities for Lenovo Global Accounts

Catalog update (rebid, change request, add new products, drop old products, etc.)

             Maintain the product and price on the customers' purchasing catalogue system

             Send announcement & approval to the local sales team


■Key Interaction with:

-                 Face to Face sales

-                 Operations

-                 Marketing

-                 Finance

-                 Supply and Demand

-        3+ years of experience in Inside Sales in PC or IT industry

-     Up to around 15 years of work experience

-     Business level English (TOEIC 750pts+)

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.