Lenovo

Responsibilities:

• Team with GAMs, RAMs and local sales teams to ensure customer satisfaction
• Team with geography and functional matrix organizations to support global customer operation and execution requirements
• Coordinate preparations and charts for global account governance reviews
• Track and manage all operational issues to closure
• Maintain accurate and complete account records including communication plans, contact lists, revenue projections and capability gaps
• Present account status in internal management system meetings
• Present Quarterly Business Review with customers.
• Coordinate deliverables to support customer metrics reporting
• Communicate fulfillment performance and escalate as necessary with supply chain contacts
   

Position Requirements
 

• Must be able to read, write, speak in English/Mandarin. Any additional language is bonus
• Good to have project management experience
• Applies project management methods and adheres to Global Accounts Business Management System processes with high level of personal accountability and creativity
• Customer facing experience with ability to manage complex business relationships across cultural and geographic factors
• Develops positive rapport and strong relationships with customers and Lenovo teams and is viewed as a trusted advisor both internally and externally
• Demonstrates strong written and verbal communication skills across global, cross-functional teams, both internal and external
• Demonstrates strong sense of urgency, adaptability, and a positive attitude
• Demonstrates strong ability to analyze capabilities of matrix team members and is able to identify gaps and create systems and processes to enhance efficiency and effectiveness.
• Good to have operational expertise in supply chain, web / eCommerce, post or pre-sales support with a deep understanding of Lenovo's infrastructure and processes