General Information

Req #
Career area:
Human Resources
Capital Federal
Wednesday, November 3, 2021
Working time:

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive. And we go big. No, not big—huge. 

We’re a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. 

The one thing that’s missing? Well… you...

Description and Requirements

The HR Service Center Specialist is responsible for providing basic, Tier 1 general Human Resources support to Lenovo employees across North and Latin America (US being our largest customer base).

Duties include: query handling (via e-mail and MS Teams) with employees, managing queries between the Service Center and other HR teams (e.g. Payroll, Compensation, Expenses and other HR functions),. The job is performed in HR Service Center environment and is mainly supported via chats (often multiple in nature) and emails.

A thorough and extensive training program is provided to ensure successful transfer of knowledge.

Main Responsibilities & Tasks
•Query management/handling
•Manage services in accordance with the agreed Standard Operating Procedures.
•Respond to written queries from the Lenovo business partners and/or employees using the case management tool and MS Teams
•Ensure adherence to Service Level Agreement and Quality standards.


•Must speak, read and write English fluently.
•Nice to have: minimum of 6 months of experience providing customer service support, ideally in a call center environment.
•Basic HR generalist experience is preferred.
•Use of Case Management tools is preferred.
•Usage of Microsoft Office tools: Excel, Word, Power Point, Outlook.
•Portuguese is an advantage.