General Information

Req #
WD00042746
Career area:
Human Resources
Country/Region:
Argentina
State:
Capital Federal
City:
CABA
Date:
Wednesday, October 5, 2022
Working time:
Full-time
Additional Locations: 
* CABA - Capital Federal - Argentina

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

As part of a team with regional scope (Americas Group) based in CABA (Lenovo Buenos Aires Service Center), you will perform a wide range of activities within HR Operations and focus on general customer service for employees and other HR Teams (Talent Acquisition, Compensation & Benefits, Payroll, Learning & Development, among others) about policies, procedures, and processes related.  

With a people-centric mindset, we aim to provide customer service that wow our customers! Keeping this in mind, the role pursues the following main activities, including, but not limited to: 

  • Query management/handling trough a matrix organization.

  • Manage services in accordance with the agreed Standard Operating Procedures.

  • Respond calls, chats, or email queries from the Lenovo business partners and/or employees using the case management tool. Must be able to meet required monthly metrics. 

  • Ensure adherence to Service Level Agreement and Quality standards.

  • Produce and maintain documentation for Standard Service Centre Work Instructions. 

  • Collaborate with ideas to improve processes or performance.

  • Perform special projects and related duties, as assigned.

Required Skills

  • Advanced English level.

  • Nice to have: minimum of 6 months of experience providing customer service support, ideally in a shared service center environment. 

  • Ability to provide follow up and prioritization with empathetic and commitment.  

  • Experience in previous HR areas and academic background related is preferred. 

  • HR Information Systems experience, Workday preferred.

  • Proficient in Microsoft Office tools: Excel, Word, PowerPoint, Outlook.

  • Portuguese is an advantage.

  • CABA - Capital Federal – Argentina 

* CABA - Capital Federal - Argentina