Lenovo

Responsibilities include: 

• Contract creation, maintenance, renewals
• Validation of terms and conditions
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• Scope of work Preparation
• Process Education and New Tools Testing
• Escalations and prioritization with aligned functions as Pricing, Supply Chain, Product management, Finance, Channel…
• Audit ready documentation creation and storage maintenance

The Sales Support Representative will have excellent contract language / creation background, teaming skills, quality improvement, and organization skills. Also, this candidate is able to manage priorities and demonstrates a strong aptitude for critical thinking and problem resolution. Other requirements included: 

• Strong written and verbal English language is a must 
• The ability to speak Thai Language is required as this role will be supporting the Thai market
• At least 2-3 years of experience in Customer Service service, back office or sales support is an advantage 
• Strong PC Background (Word, Excel, etc)
• Customer Satisfaction and Customer Escalation Management
• Strong ability to gather, analyze, monitor and document data
• Exceptional interpersonal and relationship management skills
• Facilitation and collaboration skills
• Must be a team player who is highly motivated & detail oriented 
• Flexibility to work in an fast-paced environment and manage multiple concurrent tasks / projects / priorities