Why Work at Lenovo
Description and Requirements
We are currently recruiting a Sales Support Representative, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, The candidate will be responsible to understand the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.
The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.
We are looking for proactive people who do not like a routine at work. The team supports the EMEA region.
Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.
Responsibilities include:
- Contract Creation
- Validation of terms and conditions
- Contract Maintenance
- Contract Renewals
- Contract Registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- SOW Preparation
- Audit-ready documentation creation and storage maintenance
- Analyzing and solving financial claims
- Improving systems and processes
You'll bring:
- 1+ year of contract administration experience is preferable
- The position is suitable for fresh graduates
- Business level English skills both written and verbal (other foreign language is an advantage such as: German, French, Italian or Spanish)
- Reporting and analysis skills
- Customer Management experience
- Ability to gather, analyze, monitor, and document data
- Experience in resolving financial disputes - nice to have
What Lenovo can offer you:
- Opportunities for career development & growth
- Performance-based rewards
- Flexible working environment (combination of working from home/office)
- 3 sick days per year
- Additional vacation days
- A broad selection of soft / hard skills trainings and individual mentoring