Lenovo

We are currently recruiting a Sales Support Representative, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, The candidate will be responsible to understand the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.

 The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.

 We are looking for proactive people who do not like a routine at work. The team supports the EMEA region.

 Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

• Contract Creation
• Validation of terms and conditions
• Contract Maintenance
• Contract Renewals
• Contract Registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration
• SOW Preparation
• Audit-ready documentation creation and storage maintenance
• Analyzing and solving financial claims
• Improving systems and processes

You'll bring:

• 1+ year of contract administration experience is preferable
• The position is suitable for fresh graduates  
• Business level English skills both written and verbal (other foreign language is an advantage such as: German, French, Italian or Spanish)
• Reporting and analysis skills
• Customer Management experience 
• Ability to gather, analyze, monitor, and document data
• Experience in resolving financial disputes - nice to have

What Lenovo can offer you:

• Opportunities for career development & growth 
• Performance-based rewards
• Flexible working environment (combination of working from home/office)
• 3 sick days per year
• Additional vacation days
• A broad selection of soft / hard skills trainings and individual mentoring