General Information

Req #
Career area:
Sales Support
Bratislavský kraj
Monday, April 17, 2023
Working time:
Additional Locations
* Slovakia - Bratislavský kraj

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable and inclusive future for our customers, colleagues, communities, and the planet.

And we go big. No, not big—huge.

We’re not just a US$70 billion revenue Fortune Global 500 company, we’re one of Fortune’s Most Admired. We’re transforming the world through intelligent transformation, offering the world’s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and Requirements

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with financial claims processing. The candidate will be responsible to understand the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.

We are looking for proactive people who do not like a routine at work. The team supports the EMEA region.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

  • Contract Creation

  • Validation of terms and conditions

  • Contract Maintenance

  • Contract Renewals

  • Contract Registration

  • Proposal and Price Quotes Creation

  • Solution Design / Configuration

  • SOW Preparation

  • Audit-ready documentation creation and storage maintenance

  • Analyzing and solving financial claims

  • Improving systems and processes

Other requirements include:

  • 1+ year of contract administration experience is preferable

  • The position is suitable for fresh graduates  

  • Business level English skills both written and verbal (other foreign language is an advantage such as: German, French, Italian or Spanish)

  • Reporting and analysis skills

  • Customer Satisfaction and Customer Escalation Management 

  • Strong ability to gather, analyze, monitor, and document data

  • Experience in resolving financial disputes

  • Interpersonal and relationship management skills  

  • Flexibility to work in a fast-paced environment and manage multiple concurrent tasks

What Lenovo can offer you:

  • Opportunities for career development & growth

  • Performance-based rewards

  • Flexible working environment (combination of working from home/office)

  • 3 sick days per year

  • Additional vacation days

  • A broad selection of soft / hard skills trainings and individual mentoring

Base gross monthly salary from 1350 EUR, depending on experience + variable part 12% of your annual earnings
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations
* Slovakia - Bratislavský kraj
* Slovakia
* Slovakia - Bratislavský kraj