Lenovo

We are currently recruiting a Sales Support representative & Claims Analyst, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, together with financial claims processing. The candidate will be responsible to understand the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.

The Sales Support & Claims team is crucial for Lenovo in order to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your carrier, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.

We are looking for proactive people who do not like a routine at work and thrive in multicultural environment as this team supports the EMEA region.

Interactions: The team will interact with Sales teams, internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers), and external customers / Lenovo Business Partners. This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

• Contract Creation, validation of terms and conditions, contract maintenance, renewals, contract registration
• Proposal and Price Quotes Creation
• Solution Design / Configuration, SOW Preparation
• Audit-ready documentation creation and storage maintenance
• Analyzing and solving financial claims
• Improving systems and processes

Other requirements include:

• 1+ year of contract administration experience is preferable
• The position is suitable for fresh graduates  
• Business level English skills both written and verbal (other foreign language is an advantage: German, French, Italian or Spanish)
• Reporting and analysis skills, customer Satisfaction and Customer Escalation Management 
• Strong ability to gather, analyze, monitor, and document data, resolving financial disputes
• Interpersonal and relationship management skills  
• Flexibility to work in a fast-paced environment and manage multiple concurrent tasks

What we offer:

• Opportunities for career development & growth
• Performance-based rewards
• Flexible working environment (combination of working from home/office)
• 3 sick days per year
• Additional vacation days
• A broad selection of soft / hard skills trainings and individual mentoring